First Timers

+ I’m not a runner— will I die in your class?

Our classes are truly designed for every level. Whether you haven’t run a mile since high school (or, like, ever) or you’re an elite runner training for your 8th marathon, we will have you working hard within your own ability. You set the pace, you set the intensity, and you set the goal— we just set the program. So no, you won’t die.

+ Will I be running the WHOLE time?

Our coaches will work you through various intervals with ample recovery periods mixed in. During the recovery periods you are welcome to walk, jog or continue running. Most people walk during the recoveries, so if you’re a walker, you won’t be alone!

+ Which class is right for me?

All of our classes are truly designed for all levels and you everyone would benefit from any one of them; that said, if you’re new to running or don’t run that often, we usually recommend the Dash 28 or the Dirty 30 as the total time spent on the tread is just 30 minutes or less for each. Most of our runners cover between 2-3+ miles in these classes.

If you are looking to take down some serious miles on the tread, then we would recommend the High 45 (45 minutes of work on the tread) or The Distance (60 minutes of work on the tread). Our runners usually cover around 4-6+ miles and 5-7+ in miles each class respectively.

+ Can I pick my treadmill?

If you book directly through Mile High Run Club, you can do this on our website! Regardless of how you book, we unfortunately cannot switch your treadmill in peak classes. Make sure to book early to get your favorite tread!

+ Can I run through the strength and power portion of the Dash 28?

  • No. Due to safety concerns, we ask that all runners stop their treadmills during all strength and power portions. If you would like to get more tread time, we recommend that you opt for the High 45 or The Distance instead!

Studios

+ Do you have showers? And are they stocked with all the necessities?

Yes! All of our studios are equipped with showers and all-natural, great-smelling Lather bath products— including shampoo, conditioner, body wash and body lotion. We also provide combs and hair dryers but would recommend bringing a hair brush if combs don’t usually do the trick.

+ Uh oh, I forgot my ____ at the studio. Do you have a lost and found?

Not to worry, we have a lost and found and keep a log where we keep track of all the goodies our runners leave behind. As long as you come to retrieve your item within 1 month, you can rest easy that you will get it back. After one month, we donate all items left behind to the Bowery Mission.

+ What recovery options do you provide and where?

At our NoMad studio on W 25th Street, we have our Recovery Room, which has Norma Tech air compression boots. Air compression boots stimulate blood flow, aid in faster recovery and are just great for your overall health.

We also partner with Racked and Custom PT, which can be found at our NoMad and NoHo studios respectively.

Policies

+ Virtual Classes

To make your virtual class experience more seamless, be sure to download ZOOM before class here. Class times are EST (UTC/GMT -5) so be sure to tune in on time. If you're having trouble finding the link, review the troubleshooting guide below and check your spam folder.

Troubleshooting & FAQ

Q: When will I receive my link?

A: Direct bookings through Mindbody, milehighrunclub.com, and the Mile High App will receive an email with your class link 20-30 minutes before class. Third party bookings will receive an email within and hour of class starting.

Q: I still haven't gotten it and class starts soon!

A: Check your spam folder and the email address with which you booked your class. If you still can't find it, email memberservices@milehighrunclub.com and we'll get you a link to use within 24 hours.

Q: Something came up and I have to miss my class/I just missed my class!

A: Don't stress! We record all of our virtual classes so just reach out to memberservices@milehighrunclub.com within 24 hours and we'll send you a link to the class!

Q: How do I access MHRC Virtual Classes?

A: We're streaming now on Zoom! You can view our schedule here for all upcoming virtual classes. You can purchase virtual classes here. Once you've signed up for a class, you'll be emailed a Zoom link prior to the start of the class. Class booking window closes 5 minutes before class starts.

Q: Can I use in-studio credits towards virtual classes?

A: Yes! However, you will not receive the difference in price if you use individual indoor classes for virtual classes. You can purchase virtual classes here.

Q: Can I use my Unlimited Membership for virtual classes?

A: Yes - providing the membership is still ACTIVE. As of March 9, most memberships have been temporarily frozen unless members ask them to stay active.

Q: Do virtual class credits expire?

A: Yes. Virtual class credits expire 90 days after purchase.

Q: What's the cancellation policy for virtual classes?

A: Cancel any time you'd like prior to 5 minutes before class starting. Once the booking window has closed, your spot is locked in. Note: if you cancel after receiving the link to your class, that link will no longer be active.

Q: I'm a healthcare professional and I want to redeem my complimentary unlimited virtual membership.

A: First off - thank you for your service! Second - email memberservices@milehighrunclub.com and we'll get you set up.

Terms and Conditions for Virtual Classes

  • Ownership of all Mile High Run Club methods presented by the Coach during the training will remain with Mile High Run Club. The recording and distributing of classes presented is forbidden.
  • By joining our Mile High Run Club classes you declare that you are in good shape, and understand the nature of MHRC activity. You fully accept and assume all responsibility for injury or damage that may result from your participation in the class. You release and hold harmless Mile High Run Club, its employees and teachers, other participants with respect to any or all injury or damages arising from the activity to the fullest extent permitted by law.

+ Class Packages Terms and Conditions

Single & Packs

    • Intro Offer: 2 classes for $40

      • 30 day expiration

    • Single Class: $35

      • 30 day expiration

    • 4 Class Pack: $120

      • 90 day expiration

    • 8 Class Pack: $220

      • 180 day expiration*

      • *Challenge 8-Pack expires 9/30

    • *Special* Challenge 8 Class Pack: $175

      • Valid only 9/1-9/30, NO EXCEPTIONS.

    • TERMS FOR ALL PACKAGES:

    • Class credit forfeiture will apply if you do not cancel a reservation prior to 6 hours before your class time or miss class.

    • All purchases are non - refundable.

    • No tread-per-class limit.

+ Membership Terms and Conditions

  • 4 Classes per Month: $100
      • Auto-renew - No minimum time commitment beyond the 1 month.

      • Runners can cancel their plan for the following month on their own

      • This membership is 4 classes / month with no commitment beyond the 1 month. Classes do not rollover month to month.

      • All classes must be used in 30 days. No exceptions.
      • Limit one (1) treadmill booking per class.
      • Class credit forfeiture will apply if you do not cancel a reservation prior to 6 hours before your class time.
      • This membership will auto renew month to month, unless the membership is cancelled via the website or by emailing memberservices@milehighrunclub.com prior to renewal date; All purchases are non - refundable.

      • Membership does not have a freeze option.

    • 8 Classes per Month: $180

      • Auto-renew - No minimum time commitment beyond the 1 month.

      • Runners can cancel their plan for the following month on their own

      • This membership is 8 classes / month with no commitment beyond the 1 month.

      • Classes do not rollover month to month.

      • All classes must be used in 30 days. No exceptions.

      • Limit one (1) treadmill booking per class.

      • Class credit forfeiture will apply if you do not cancel a reservation prior to 6 hours before your class time.

      • This membership will auto renew month to month, unless the membership is cancelled via the website or by emailing memberservices@milehighrunclub.com prior to renewal date; All purchases are non - refundable.

      • Membership does not have a freeze option.

    • Unlimited Weekly: $79 per week

      • This is an Unlimited Weekly Membership. Purchase is Non - Refundable.

      • Does not auto-renew.

      • Limit one (1) treadmill booking per class.

      • Activates on time and day of first class and will last for 7 days.

      • Classes can be booked only on dates FOLLOWING the initial class time - this cannot be undone.

      • If you want to reschedule your first class AFTER booking, please contact the studio.

      • No freezes, rollovers or delayed activation. NO EXCEPTIONS.

      • An $18 late cancel fee will apply if you do not cancel a reservation prior to 6 hours before your class time or do not show up for class.

Unlimited Monthly (3-Month Commitment): $189 per month

  • Auto-renews for minimum of 3 months from date of purchase and will continue to auto-renew at purchased price until cancelled.
  • If after the 3 month commitment is fulfilled, you would like to cancel your membership, then Email memberservices@milehighrunclub.com
  • Runners can cancel their plan for the following month after the initial 3 months by Emailing Member Services
  • No minimum time commitment beyond the 3 months.
  • Should you not want the membership to renew after the first 3 months, the cancellation must be made prior to your renewal date by emailing memberservices@milehighrunclub.com.
  • Activates on time and day of purchase. You will be charged every 30 days from that date for a minimum of 90 days (3 payment cycles).
  • This is an Unlimited Monthly Membership for 3 months. Purchase is Non - Refundable.
  • An $18 late cancel fee will apply if you do not cancel a reservation prior to 6 hours before your class time or show up for class.
  • Limit one (1) treadmill booking per class, no guest passes.
  • Membership does not come with a freeze or hold option. No exceptions.

Unlimited Monthly (6-Month Commitment): $179 per month

  • Auto-renews for minimum of 6 months from date of purchase and will continue to auto-renew at purchased price until cancelled.
  • If after the 6 month commitment is fulfilled, you would like to cancel your membership, then Email memberservices@milehighrunclub.com
  • Runners can cancel their plan for the following month after the initial 6 months by Emailing Member Services
  • No minimum time commitment beyond the 6 months.
  • Should you not want the membership to renew after the first 6 months, the cancellation must be made prior to your renewal date by emailing memberservices@milehighrunclub.com.
  • Activates on time and day of purchase. You will be charged every 30 days from that date for a minimum of 180 days (6 payment cycles).
  • This is an Unlimited Monthly Membership for 6 months. Purchase is Non - Refundable.
  • An $18 late cancel fee will apply if you do not cancel a reservation prior to 6 hours before your class time or show up for class.
  • Limit one (1) treadmill booking per class, no guest passes.
  • Membership does not come with a freeze or hold option. No exceptions
    • Unlimited Monthly: $225 per month

      • Auto-renew - No minimum time commitment beyond the 1 month.

      • Activates on time and day of purchase and will last for 30 days,

      • Runners can cancel their plan for the following month on their own.

      • This is an Unlimited Monthly Membership. Purchase is Non - Refundable.

      • An $18 late cancel fee will apply if you do not cancel a reservation prior to 6 hours before your class time or show up for class.
      • Limit one (1) treadmill booking per class.
      • This membership auto - renews month to month. Should you not want the membership to renew, the cancellation must be made prior to your renewal date via the website or by emailing memberservices@milehighrunclub.com.

      • Membership does not come with a freeze option.

    • Supplemental Classes at a Discounted Rate

      • ONLY the 4 & 8-Class/Month Members can purchase additional classes at $22/class.

      • These classes will expire 7 days after purchase. No exceptions.

+ What is your cancellation policy?

Reservations must be cancelled 6 hours before the scheduled class in order to avoid losing that class or incurring a cancellation fee (as applicable). Cancellations may be made online by logging into your Account, by e-mailing us at memberservices@milehighrunclub.com or over the phone by calling 212-466-6472.

+ What is your WAITLIST POLICY?

If runners are not physically present 5 minutes prior to class start time, we will reserve the right to release any unclaimed treadmills to the waitlist. Accompanying this late policy and for customer safety, anyone arriving after class has started will not be permitted to enter the studio until the warm-up has been completed.

+ What is your LATE ARRIVAL POLICY?

We have a 10 minute grace period for late arrivals. Due to safety reasons and to keep the quality of the session for other runners, NO ONE will be allowed to enter the studio after this window. Late arrival policy only valid for classes with no Waitlist. For Waitlist policy, please see above.

Yes, each package and class must be used in the following amount of time:

  • 1st class, singles & outdoor classes expire in 30 days.
  • 3 packs expire in 3 months.
  • 10 packs expire in 6 months.
  • We reserve the right to stray from these timeframes for particular promotions, but we will never try to put one over on you and will always explicitly state the “Use By” date.

Our Memberships do not come with a freeze option. The Yearly Membership does come with up to 4 weeks’ worth of a freeze. For any questions or to put in a freeze request, please email memberservices@milehighrunclub.com.

Training

What happens if my race is cancelled?

Sadly, sometimes races are cancelled for security concerns, weather, or public safety. As Mile High is only a training facility and in no way connected to the race coordinators, these cancellations are out of our control. No refunds or exchanges of training programs, plans, or other services will be honored in the event of a race cancellation for any reason. However, our coaches are happy to assist our runners in finding an appropriate race to put all that hard work to use!

+ Do you offer race prep packages?

Yes! We offer group programs for the NYC Marathon, NYC Half Marathon and Brooklyn Half Marathon. We also offer a Desk to 5K program for new runners and/or runners who are trying to get back into the sport. Please email info@milehighrunclub.com or call the studio at 212.466.6472 (MHRC).

+ Do you offer one-on-one training?

Sure thing! We offer one-on-one running coaching and personal training. Please email info@milehighrunclub.com and we’ll be happy to get you set up with one of our incredible coaches.

events & promotions

For all inquiries relating to private events, charity events, corporate partnerships and/or group discounts, please reach out to Info@milehighrunclub.com. Thank you!