+ I’m not a runner— will I die in your class?
Our classes are truly designed for every level. Whether you haven’t run a mile since high school (or, like, ever) or you’re an elite runner training for your 8th marathon, we will have you working hard within your own ability. You set the pace, you set the intensity, and you set the goal— we just set the program. So no, you won’t die.
+ Will I be running the WHOLE time?
Our coaches will work you through various intervals with ample recovery periods mixed in. During the recovery periods you are welcome to walk, jog or continue running. Most people walk during the recoveries, so if you’re a walker, you won’t be alone!
+ Which class is right for me?
All of our classes are truly designed for all levels and you everyone would benefit from any one of them; that said, if you’re new to running or don’t run that often, we usually recommend the Dash 28 or the Dirty 30 as the total time spent on the tread is just 30 minutes or less for each. Most of our runners cover between 2-3+ miles in these classes.
If you are looking to take down some serious miles on the tread, then we would recommend the High 45 (45 minutes of work on the tread) or The Distance (60 minutes of work on the tread). Our runners usually cover around 4-6+ miles and 5-7+ in miles each class respectively.
Finally, if you are more interested in building muscle and a strong foundation for running, then The Build is for you. The majority of the class takes place on the floor where you will be kettlebell training to increase strength, power and resiliency to injury. Only about 8-10 minutes will be spent on the treadmill where you will engage in short bursts of incline work to power up the glutes and increase heart rate.
+ Can I pick my treadmill?
If you book directly through Mile High Run Club, you can do this on our website! Regardless of how you book, we unfortunately cannot switch your treadmill in peak classes. Make sure to book early to get your favorite tread!
+ Can I run through the strength and power portion of the Dash 28?
- No. Due to safety concerns, we ask that all runners stop their treadmills during all strength and power portions. If you would like to get more tread time, we recommend that you opt for the High 45 or The Distance instead!
+ Do you have showers? And are they stocked with all the necessities?
Yes! All of our studios are equipped with showers and all-natural, great-smelling Lather bath products— including shampoo, conditioner, body wash and body lotion. We also provide combs and hair dryers but would recommend bringing a hair brush if combs don’t usually do the trick.
+ Uh oh, I forgot my ____ at the studio. Do you have a lost and found?
Not to worry, we have a lost and found and keep a log where we keep track of all the goodies our runners leave behind. As long as you come to retrieve your item within 1 month, you can rest easy that you will get it back. After one month, we donate all items left behind to the Bowery Mission.
+ What recovery options do you provide and where?
At our NoMad studio on W 25th Street, we have our Recovery Room, which has Norma Tech air compression boots. Air compression boots stimulate blood flow, aid in faster recovery and are just great for your overall health.
We also partner with Racked and Custom PT, which can be found at our NoMad and NoHo studios respectively.
+ What is your cancellation policy?
Reservations must be cancelled 12 hours before the scheduled class in order to avoid losing that class or incurring a cancellation fee (as applicable). Cancellations may be made online by logging into your Account, by e-mailing us at email@example.com or over the phone by calling 212-466-6472.
+ What is your WAITLIST POLICY?
If runners are not physically present 5 minutes prior to class start time, we will reserve the right to release any unclaimed treadmills to the waitlist. Accompanying this late policy and for customer safety, anyone arriving after class has started will not be permitted to enter the studio until the warm-up has been completed.
+ What is your LATE ARRIVAL POLICY?
We have a 10 minute grace period for late arrivals. Due to safety reasons and to keep the quality of the session for other runners, NO ONE will be allowed to enter the studio after this window. Late arrival policy only valid for classes with no Waitlist. For Waitlist policy, please see above.
+ Do classes and packages have expiration dates?
Yes, each package and class must be used in the following amount of time:
- 1st class, singles & outdoor classes expire in 30 days.
- 3 packs expire in 3 months.
- 10 packs expire in 6 months.
- We reserve the right to stray from these timeframes for particular promotions, but we will never try to put one over on you and will always explicitly state the “Use By” date.
+ Can I freeze my membership for a period of time?
Our Monthly Unlimited, Fast Start and Race Plan Memberships do not come with a freeze option. The Annual Membership does come with up to 4 weeks’ worth of a freeze. For any questions or to put in a freeze request, please email firstname.lastname@example.org.
+ What are the Terms and Conditions of the Membership Flash Sale?
Memberships are a three (3) month commitment, starting on the date of purchase with a monthly auto-charge for the following two (2) months and corresponding to the original purchase date. No delayed activation. Memberships will automatically deactivate after the third (3rd) month. Memberships are non-transferrable. Classes in '5 Class Membership' do NOT rollover into the next month, no exceptions. For 'Unlimited Membership', members are allowed one (1) treadmill per class. No "freeze" or hold for memberships for any reason. Memberships do not guarantee treadmill availability if member is 'waitlisted' for a class. Booking window for classes opens two (2) weeks prior to class. Memberships are a three (3) month commitment.
+ Do you offer race prep packages?
Yes! We offer group programs for the NYC Marathon, NYC Half Marathon and Brooklyn Half Marathon. We also offer a Desk to 5K program for new runners and/or runners who are trying to get back into the sport. Please email email@example.com or call the studio at 212.466.6472 (MHRC).